Referring Agencies e-Services

Add or Change User Access [+]

A Service Level Agreement signer or an e-Services OAD Master user must notify us of changes needed to their employees' e-Services online access. Contact the Client Relations program to request system access changes.

You must indicate if you or the user is a Revenue contact, debtor contact, or both, and provide the following:

Name and title
Web logon
Email address
Phone number
Account accesses you are changing

Add a New Referral [+]

You can refer debts by manually entering each one. Co-debtor information is not required in order to submit a debt for collection. If there is a co-debtor and their debt is ready for referral, we recommend referring them at the same time as the primary debtor.

Access your OAD-Agency account.
Select Add New Referral in the I Want To section.
Select the appropriate debt type from the list.
Select Click to Enter Referral Details.
Complete the fields as directed with as much information as possible. For restitution debts, use the Restitution? drop-down menu to change the field to Yes.
Select OK.
Select Click to Enter Primary Debtor Demographics.
Complete the fields as directed. If we identify a more precise location based on the United States Postal Service directory, we will modify the address information.
Select OK.
Select Click to Enter Co-Debtor Demographics, if applicable. Select Add a Record, complete the fields as directed, and select OK. Repeat this step to add any additional co-debtors
Review the referral information for accuracy. If any fields display a red x, or you otherwise need to edit the information, select the link and correct that section.
Select Submit.

Cancel Your Online Access [+]

If you no longer have a need to work in e-Services, you can end your online access. You will need your password.

To cancel your online access:

From your e-Services home page, select Manage my profile in the I Want To menu.
Select Cancel my online access in the I Want To section.
Complete the remaining steps as directed in e-Services.

Note: If you have usernames for both e-Services and Revenue Recapture, this will only cancel access for the username you are logged in with.

Change an Existing Referral [+]

You can make the following changes to existing referrals:

Add a co-debtor
Adjust the statute of limitations
Reduce the referred amount (amend for less)

You only need to change the primary debtor's balance. Changing the balance automatically updates the debt for all co-debtors in our system.

We do not allow changes to the debtor's name, address, and contact information on completed requests.

Add a Co-Debtor to an Existing Referral

Open the debt you need to update. For more information on how to locate a debt, see topic below - Search for Referred Debts.
Select View/Update Referral.
Select Change.
Select the box in the Add a Co-Debtor?
Select Click to Add a Co-Debtor.
Complete the fields as directed, including as much information as possible.
Select OK. You can also change the statute of limitations and reduce the debt amount on this page.
Select Submit.

Adjust the Statute of Limitations Date or Reduce the Referred Amount

Open the debt you need to update. For more information on how to locate a debt, see topic below under Search for Referred Debts
Select View/Update Referral.
Select Change.
Update the Statute of Limitations Date, if needed.
Enter a reduced amount in the Principal, Penalty, and Interest fields, if needed.
Select Submit.

Increasing the Referred Principal Amount

There are two ways to increase the referred principal amount:

Submit a new referral for the difference between the original referred amount and the increased principal amount. You will have two referrals for the same debt equaling the total principal amount owed.

Recall the debt and send a new referral for the total principal amount. You will have one referral for the debt for the full amount of the principal.

Declare a Payment Received [+]

Customers with debts referred to us must make their payments directly to us to ensure they apply correctly. Your agency may occasionally receive a payment for a referred debt. You must report 100% of these direct payments to us through proper payment channels within five business days to ensure the balances update appropriately.

Open the referred debt to declare a payment. For more information on how to locate a debt, see topic below - Search for Referred Debts.
Select Declare Payment Received.
Select a reason for the payment. The options are:
- Direct Pay - the debtor made a payment directly to your agency
- Misapplied - a payment you previously declared applied incorrectly and requires adjustment
- Returned Check (NSF) - a payment you previously declared was returned to you for non-sufficient funds (NSF)
- Rev Recap - you received a payment from a Revenue Recapture claim you filed prior to referring the debt
- Vendor Offset - you received a payment from a vendor offset
Enter the payment amount. When declaring a return or misapplied payment, enter a negative amount.
Enter the date you received the payment at your agency in the Enter Payment Effective Date field. When declaring a returned or misapplied payment, enter the same date as when your agency originally declared the payment.
Review the optional fields:
- Enter Payment Deposit Date. You can indicate the date your agency deposited the payment.
- Bank Information. Providing this information may:
  - Assist in the collection of the referred debt
  - Allow the department to maintain records comparable to your agency
  - Answer debtor questions regarding payments for the referred debt
Select Submit.

Recall a Debt [+]

You can recall a debt from the department for a variety of reasons, not limited to the following:

Active Military Duty
Bankruptcy
Dispute
Referred in Error

Recall a Debt

Open the debt you need to recall. For more information on how to locate a debt, see topic below - Search for Referred Debts.
Select Recall Debt.
Select the reason why this debt is being recalled.
Select Submit.

Search for Referred Debts [+]

There are two ways to search for debts referred to us:

Search for Debts Now - lists debts matching specified search criteria. You can go deeper into a record to view details and request changes.
Inventory Text File - lists all of your agency's referred debts in a file layout format. You cannot view additional details or request changes from the display window.

Search for Debts Now

Access your OAD-Agency account.
Select Search for Debts Now in the Debts/Debt Search tab.
Enter criteria in any box as directed. Entering one of the ID options may yield a more accurate result than searching by name, especially if it is a common name.
Select OK.
Select the appropriate link in the Taxpayer ID column to open the Agency Debt window.

Inventory Text File

Access your OAD-Agency account.
Select Inventory Text File in the I Want To section.
Select Open from the document window. The following columns identify helpful collection information:

Third Column - Your Agency's Debtor ID
Fourth Column - Your Agency's Debt ID
Fifth Column - Debtor's Last Name
Sixth Column - Debtor's First Name
Seventh Column - Debtor's Middle Initial, if available
Eighth Column - Department's Collection Status

View and Withdraw Requests [+]

View Requests

Access your OAD-Agency account
Select the History tab
Select the View Requests button
Select the appropriate Title or Confirmation #

Withdraw a Submitted (Pending) Request

You can withdraw a submitted request until 5:00 p.m. CST on the same day you make the request.

Access your OAD-Agency account
Select the History tab
Select View Requests button
Select the appropriate Title or Confirmation #
Select Withdraw Request

View Correspondence Sent to a Debtor [+]

Contact Info