Revenue Recapture Agency Training


We want to ensure claimant agencies successfully use the Revenue Recapture program. All administrators and authorized users who manage Revenue Recapture claims must complete mandatory training before access is granted.

The training covers how to: 

  • Access our e-Services system

  • Manage recapture claims in e-Services

  • Protect private taxpayer data

  • Meet program requirements 

This is a self-paced computer training. It contains audio with an option of closed captioning.

Before you begin

Make sure you have your agency name and ID number. You can:

  • Find this information in e-Services 

  • Ask your agency administrator 

  • Use New Agency - 0000000, if you are a new agency

Allow 45 minutes to complete the training.

  • You may pause the training if needed

  • You must start the training over if your browser closes

  • You can download a transcript of the training

  • If you need an accommodation to complete the training, contact the Revenue Recapture program

Note: You cannot return to a lesson at a later date.

To take the training

We recommend that you use one of the following browsers:

  • Google Chrome
  • Internet Explorer

If you are having issues with printing, you should check your Pop-up Blocker Settings.

  1. Watch and complete the video training. (A link to the new 2020 Service Level Agreement training will be available soon).

  2. Fill out and submit the form at the end of the training.

  3. You will receive email confirmation after completing this training.

Contact Info

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