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Referring Agency Resources
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The Debt Referral Questionnaire is a form a referring agency completes for each debt type before referring debt to the Minnesota Department of Revenue. The form requests information about the agency, debt type, payment application, and method of referral.
All referring agencies, except for the Minnesota Judicial Branch, must send a notice to debtor by U.S. mail or personal delivery at the debtor’s last known address at least 20 days before referring a debt to the Minnesota Department of Revenue for collection. The notice must include:
- The nature and amount of the debt
- To whom the debt is owed
- Actions we may take to collect the debt
- Notification of our collection costs
- Their rights to ask for a cancellation of collection costs
- Notification that interest-bearing debts continue to accrue interest
- Revoking professional licenses
| Document |
Description |
| Closed Referral Codes |
Codes corresponding with all closed referred debts |
| Rejected Referral Codes |
Codes corresponding with all rejected referred debts |
| Payment, Amendment, and Recall Rejection Codes |
Listing of all payment, amendment, and recall rejection codes on referred debts |
The following reports are available in your e-Services account:
- Col Cost Removals and Adjmnts
- Inventory Rprt By Referred Date
- Inventory Rprt by Debtor Name
- Payment Detail
- Rejected Transaction
- Returned Debt
If you have questions regarding these reports, contact the Client Relations program.
The Referring Agency Service Level Agreement outlines the use and participation in the Client Relations program. It is an agreement between the agency and the Minnesota Department of Revenue.
Your agency must complete a new Service Level Agreement to be able to refer debts for collection.
This agreement replaces any agreement, either formal or informal, that you currently have on file with us.
Return the agreement by:
Fax: 651-556-5116, Attn: Client Relations Program
Mail:
Minnesota Department of Revenue
Client Relations Program
PO Box 64447
St. Paul, MN 55164
Who should sign the agreement?
The authorized agent should sign the agreement.
Who is my authorized agent?
The authorized agent is someone within your agency who may:
-
Have authority to make decisions or sign contracts on the agency's behalf
-
Supervisor employees who refers debts
-
Be responsible for resolving issues related to the agency's administration or participation in the Client Relations program.
The authorized agent who signed our agreement is no longer with our agency.
Is our agreement still in place?
Yes, your agreement is still in place. You should contact the Client Relations program with the new administrator's information so we can update our records.
We want to ensure referring agencies successfully administer debts referred to the Minnesota Department of Revenue for collection. All administrators and authorized users who manage referred debt must complete mandatory training before we grant access to e-Services.
This is a self-paced, computer based training (CBT). It contains audio with an option for closed captioning. We recommend viewing the CBT in one of the following browsers for keyboard tabbing and for the best training experience:
- Google Chrome
- Microsoft Edge
The training covers:
- Resources
- Disclosure
- Referring Debts
- Payments and Balances
- Program Participation
Before you begin
Make sure you have your agency name and ID number. You can:
- Find this information in e-Services
- Ask your agency administrator
- Use New Agency – 0000000 if you are a new agency
Allow 40 minutes to complete the training.
- Use your computer audio to control the volume
- Pause the training, if needed
- Start the training over if your browser closes or you leave the training
- Access the Training Transcript if you need it
Note: You cannot return to a lesson at a later date.
Take the training
- Go to Referring Agency Debt Collection Act training.
- Watch and complete the video training.
- Fill out and submit the form at the end of the training. You will receive a confirmation email for your records.
Technical Help
| Issue |
Solution |
| Red box in the center of the screen |
Select the box to restart the training |
| Blank screen |
Check your browser settings. Allow:
- JavaScript
- Images
- Pop-ups
- Auto-downloads
|
Additional Help
Contact the Client Relations Program if you:
- Need an accommodation to complete the training
- Do not receive the confirmation email after completing the training
- Have technical issues you cannot resolve
