I did not receive my email or text message

• Allow up to five minutes to receive an email or text message.
• Verify your email address or phone number is correct.
• Verify your email address mailbox or phone storage is not full.
• Check your email Spam or Junk folder to ensure your provider has not filtered our email.
• Check your email settings refresh rate.
• Ensure we are on your email Safe Sender list. Your business's security settings or Internal servers may delay or prevent you from receiving our email. Add eservices-code.mdor@state.mn.us and eservices.mdor@state.mn.us as trusted email addresses. If you need help, contact your computer support area or email provider.
• Check your business's security settings or internal servers. For example, a firewall may delay or prevent you from receiving our email.

Note: If you cannot log in to e-Services and no longer have access to your email address, please contact us. Our contact centers are open Monday through Friday from 8:00 a.m. to 4:30 p.m. Central time.