field_block:node:guide:title

System Maintenance

field_block:node:guide:body

Trusted Exchange systems will perform system maintenance on Thursdays between 6 and 7 a.m.  Maintenance will only be performed when needed, and most updates will take less than 10 minutes.

This is in addition to the existing updates that happen on the fourth Thursday and Friday of every month between 4 and 7 a.m.

Trusted Exchange includes Audit Room, Virtual Room, and eCRV.

What is a maintenance window?

A maintenance window is a set time when system maintenance is performed.

Note: Some maintenance may need to be performed outside of this window. We will announce these updates in advance by email.

What does this mean for me?

Most users will not be impacted.

Automated processes run during this time may be impacted. We recommend moving their scheduled time outside of the maintenance window or re-running failed processes after the maintenance window.

Why are you making this change?

The maintenance window allows you to plan for outages and limits outage communication. It also allows us to make necessary updates easier and faster.

Why is another maintenance window needed?

The monthly maintenance window is for agency-wide system updates. Changes to specific applications are not made during the monthly updates.

Which systems are impacted?

Trusted Exchange (TrEx) is the platform for multiple systems. This includes Audit Room, Virtual Room, and eCRV.

All TrEx systems are impacted by the Thursday morning maintenance window.