Payment Agreements

Individuals 

Once you receive a bill, you may request a payment agreement online by going to our Payment Plan Agreement System. If you want to set up a payment agreement before you receive a bill, you must contact us by phone, email, or letter.
 

Businesses 

To request a payment agreement for business debt, you must contact us by phone, email, or letter.

If you have a sales tax permit, we may revoke your permit if you do not meet the terms of the agreement. By agreeing to a payment plan, you are giving up your right to a hearing regarding the permit revocation.

• We may deny your request, or cancel an agreement after it begins. See Denying or Canceling a Payment Agreement.

• We base the amount you pay on your current financial situation using the same financial guidelines the IRS uses.

• If you are an individual, we may require you to send us a personal financial statement detailing your income, expenses, and assets along with supporting documentation. If you are a business, we may require you to send a business financial statement.

• Once we agree on the amount and frequency of your payments, we send you a formal agreement. You must sign and return the signature page to us. If you do not, we will still withdraw the payments from your account by electronic funds transfer (EFT) on the agreed date.

• The agreement terms cannot change. In some cases, we may cancel it and set up a new one with new terms. An additional $50 may be charged. 

Note: A payment agreement does not prevent your state or federal tax refund from applying to your debt. If a refund is applied, the balance is reduced and your payment agreement may end earlier than scheduled.

You may request to have a third party pay on your behalf. If you choose this option:

• Unless you send us a valid Power of Attorney form, we cannot talk to your third-party payer about case-specific information. This includes, but is not limited to:

  • Account balance

  • Payments unrelated to the payment agreement

  • Reason for the debt

• We cannot disclose your third-party payer's financial information without a valid Power of Attorney form.

• We cannot change your agreement without approval from the third party unless you are using a different payment method.

• We notify you if your payment agreement defaults.