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Last Updated: 12/27/2018

Common Payment File Errors

There are two types or errors you can get when trying to attach a payment file.

Parsing Error 

You will get a parsing error when there is something wrong with the file format. Two of the most common causes are:

  • Commas were used in a field.
  • Quotation marks were added when the file was saved. 

You will have to review the file you submitted to find these errors. Once they are identified you will need to edit your file. For help, see our Editing Your Payment File page.

Your corrected payment file will need to be resubmitted.

Line Item Error

A line item error will occur when there is an error on a line of data in your file. Payments that are correct in the file will have an accepted status.

You have two options when you have line item errors in your file. You can:

  • Submit your file with errors. Another payment file will have to be created for the payments that were in error. This new file will have to be submitted in e-Services.
  • You can cancel your file. If you cancel your file, you will need to correct the payments that were in error. The updated file will have to be resubmitted. For tips on editing your file, see our Editing Your Payment File page.