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Last Updated: 3/8/2018

I did not receive my email or text message

Below are common issues why users do not receive their emails or text messages, what to do when the issue is resolved, and how to update their user profile information.

Common Issues

  • Allow up to five minutes to receive an email or text message.
  • Verify your email address or phone number is correct.
  • Verify your email address mailbox or phone storage is not full.
  • Check your email Spam or Junk folder to ensure your provider has not filtered our email.
  • Check your email settings refresh rate.
  • Ensure we are on your email Safe Sender list. Your business's security settings or Internal servers may delay or prevent you from receiving our email. Add and as trusted email addresses. If you need help, contact your computer support area or email provider.

  • Check your business's security settings or internal servers. For example, a firewall may delay or prevent you from receiving our email.

  • Verify you are not sharing a web logon with other people. If you are sharing a web logon, follow the steps to Create a New User and/or Third-party Access.

Note: If you cannot log in to e-Services and no longer have access to your email address, please contact us. Our contact centers are open Monday through Friday from 8:00 a.m. to 4:30 p.m. Central time.

I resolved the email or text message issue, now what?

 ​If you were ​ You can
 ​using Forgot Password ​ submit another request.
​ using Forgot Username ​ submit another request.
​ trying to enter a verification code ​ select Get New Code.

Update Your User Profile

Your email and phone number are part of your user profile. You can Update Your User Profile Information in e-Services.