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Last Updated: 5/25/2013

e-Services

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e-Services

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2/19/2013

Early reviews are in on the Minnesota Department of Revenue's new e-Services enhancements. What we've heard so far provides solid, positive evidence that we are heading in the right direction.

To hear more about the feedback we gathered, watch the e-Services Enhancements Update "Usability Study" video.

2/8/2013

Attention: Signup for an Enhanced e-Services Demonstration
The Minnesota Department of Revenue is offering training sessions for business taxpayers of the Department’s newly enhanced e-Services site. The Department will offer both on-site and on-line training. 

 

12/7/2012

Feedback from e-Services user testing showed a need to simplify the data fields. Some changes we have been working on are:

  • White will be the standard background color.
  • A red asterisk will indicate a required field.
  • Red will continue being used when a field is in error but the explanation provided will be clearer.
  • The cursors will automatically move to fields that require information.

To see screen shots of the changes, watch the e-Services Enhancements Update 'Data Fields" video.

Please note any of the improvements highlighted are subject to change.

 

10/23/2012 

Feedback from e-Services user testing showed a need to simplify the system layout. For a preview of some of the coming changes,  watch the e-Services video. The video highlights:

  • A permanent menu on the left side of the screen to allow users to:
    • File or Change a Return.
    • Make or Cancel a Payment.
    • Manage Profile information.
  • Tabs have been formatted to be recognizable.
  • A symbol to indicate a transaction is processing.

Please note users will still be able to file and pay from their accounts.

 

10/4/2012

The Minnesota Department of Revenue moved all business taxpayers to its new online system, e-Services, which replaces e-File Minnesota. After the transition was completed in early 2012, the department gathered user feedback about the new system.  This user study identified the following enhancements needed in e-Services:

  • Simplify the page layout.
  • Simplify the navigation.
  • Consistently and clearly label screens and functions.
  • Have consistently used and located screen-based controls to perform actions.
  • Provide extra help when users need it.
  • Inform users if they need to wait while the system processes their input.
This page will be updated monthly with progress and expected completion dates.