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Last Updated: 8/8/2012

e-Services FAQs for Sales and Use Tax

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Questions

 

Why are extra months showing on my sales and use tax account Search sub tab?
If you have a quarterly or annual sales tax return filing cycle and filed a claim for refund, there may be additional months displayed in the Search sub tab. For example, if your Capital Equipment Claim for Refund covered the months of April 2010 through February 2011, there will be months showing for April 2010 and February 2011. The filing periods were created in order to process your claim for refund and it will not show that a return is due or include a "File Return" link. You will not be able to access any information about the claim.

Can I file a return before the period it covers is over?
Yes, if you have a "File Return" link. For example, a seller at craft shows may know they will not be selling at any more shows during the rest of the year and want to file their annual return before they head south for the winter. The e-Services system will show an alert notifying you that you have selected a filing period that has not ended. 

If you need to file early but do not have a "File Return" link, call the Sales and Use Tax Division help line at 651-296-6181 or 1-800-657-3777. Upon request, the filing period can be added but the "File Return" link won't appear in e-Services until the next day.

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Are all sales and use tax returns filed the same way?
Returns for filing periods prior to November 2008 can only be filed or amended using the "File a Return" link in the Account Actions menu on the Sales and Use Tax account. 

Note: The statute of limitations for sales tax is 3.5 years from the due date of the return but the list will include periods for the last four years. 

Periods for November 2008 and later can also be filed or amended by locating the period in the Attention Needed and/or Search sub tabs on the Sales and Use Tax account.  The Search sub tab list displays the most recent two years.  You can click "Change Date" link to display returns for the last four years.

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Step by step instructions for filing original returns for November 2008 and later.

  1. Access the Sales and Use Tax account.
  2. Unfiled and current periods appear in the "Attention Needed"  tab.
  3. Click the "File Return" link for the period you wish to file.
  4. Click the  "Add Gross Receipts" button. 
  5. Enter the amount of all Minnesota sales (not including sales tax) in the Gross Receipts column for each location.
  6. Click the "Ok" button.
  7. Click the "Add Return Detail" button.
  8. Enter the taxable amounts in the Amount column for each tax line applicable. For tax lines 210, 215 and 606, you will also need to enter an amount in the Tax Due column.

    Note: To add another tax line, click in the Tax Type box in the last row. A drop-down menu will become active. Select the tax line you wish to add. To delete a row, click the trash can icon for that row.

    Note: If a field is red in this table, it means that there is an issue. Hover your mouse over the red field to display an error message. Errors on this table are generally related to either a problem with the data in that filed or an amount in a related field.  For example if your Minneapolis sales amount is greater than your Hennepin Count sales amount, your error message will read "Error {Hennepin Cty < MPLS"
  9. Click "OK" when you are done entering your return detail amounts.

    Note:  A red error indicator will appear next to the "Edit Gross Receipts" button If the taxable sales reported on the Add Return Detail screen for the location is greater than the Gross Receipts amount entered for the same location.  In order to submit the return, you need to either increase the gross receipts or decrease the amount of taxable sales.  To return to the data entry screen for either section, click the button for that section.  When this problem is resolved, the Errors will clear. 

    Note: Some error messages do not always require changing the amounts.  If the amounts are inconsistent for a valid reason (for example, Minneapolis sales are greater than Hennepin County sales) select the check box on the top of the Sales Tax Detail screen acknowledging you are aware of the unusual amounts.
  10. The e-Services screen displays projected amounts for tax, penalty and interest as well as credits and payments . Click the "View Details" button to view details of the payments and credits applied for this filing period. For some taxpayers, a required estimate amount will also be shown.

    Note: Penalty and interest amounts shown are projected based on information available in e-Services and presumes you pay the same day. Actual penalty and interest will be assessed when the return is processed, and amounts due will be billed.  After the return has been processed, the amounts shown on the e-Services Periods tab will be updated. 

    Note: There is a delay in posting payments (2-3 business days) which will impact the amounts shown on the Periods tab. 
  11. Click the "Submit" button located on the bottom of the screen. 

    Note:  If you receive an error "Errors still exist on this document.  Please correct all errors before submitting the request."  review the return for red errors. Make the necessary changes, and then click the "Submit" button again.
  12. The return confirmation screen will appear after successfully submitting the return. The confirmation number as well as a summary of when the return was submitted will be contained on the page. 

    Note: You can print the confirmation page by clicking the "Printer Friendly View" or email the confirmation by clicking the "Email Me This Confirmation" button.
  13. Click the "Pay this Return" button if you wish to make an electronic payment in e-Services for this return.

    Note: The amount due on the return will automatically populate in the Payment Amount field. Answer the question in regards to whether or not these funds have been transferred from a foreign institution and fill out the remaining required fields before clicking the "Submit" button. You will receive a separate confirmation for the payment.

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Step by step instructions for filing an amended return for November 2008 and later

  1. Access the Sales and Use Tax account.
  2. Fully paid, balance due and zero returns appear in the Search tab. Click on the Search tab if it is not active.
  3. Click the "View Return" link for the return you wish to amend.
  4. Click "Change" in the Return Actions menu.
  5. Click the "Edit Gross Receipts" button.

    Note: If a zero return was filed, the button will be labeled "Add Gross Receipts". 
  6. Enter the corrected amount of all the Minnesota sales (not including sales tax) in the "Gross Receipts" column.
  7. Click the "OK" button. 
  8. Click the "Edit Return Detail" button.

    Note: If a zero return was filed, the button will be labeled "Add Gross Receipts". 
  9. The Sales Tax Detail window will display with the amounts and tax due fields filled in with the amounts previously reported. Edit the taxable amounts as needed to reflect the corrected amounts in the "Amount column." If you made changes to tax lines 210, 215 and 606, you will also need to edit the amount in the Tax Due field.

    Note: To add another tax line, click in the Tax Type box in the last row. A drop-down menu will become active. Select the tax line you wish to add. To delete a row, click the trash can icon for that row.

    Note: If a field is red in this table, it means that there is an issue. Hover your mouse over the red field to display an error message. Errors on this table are generally related to either a problem with the data in that filed or an amount in a related field.  For example if your Minneapolis sales amount is greater than your Hennepin Count sales amount, your error message will read "Error {Hennepin Cty < MPLS"
  10. Click "OK" when you are done editing your return detail amounts.

    Note:  A red error indicator will appear next to the "Edit Gross Receipts" button If the taxable sales reported on the Add Return Detail screen for the location is greater than the Gross Receipts amount entered for the same location.  In order to submit the return, you need to either increase the gross receipts or decrease the amount of taxable sales.  To return to the data entry screen for either section, click the button for that section.  When this problem is resolved, the Errors will clear. 

    Note: Some error messages do not always require changing the amounts.  If the amounts are inconsistent for a valid reason (for example, Minneapolis sales are greater than Hennepin County sales) select the check box on the top of the Sales Tax Detail screen acknowledging you are aware of the unusual amounts.

  11. The e-Services screen displays the corrected tax amount, an amend summary and the amount of the tax increase or decrease.

    Note:  If the amend is for more, the tax calculation will display the amount of the tax increase. Projected penalty and interest will be computed on the additional tax amount. Penalty and interest amounts shown are estimated based on information available in e-Services and presumes you pay the same day. Actual penalty and interest will be assessed when the return is processed, and amounts due will be billed.  After the return has been processed, the amounts shown on the e-Services Periods tab will be updated. 

    Note: There is a delay in posting payments (2-3 business days) which will impact the amounts shown on the Periods tab. 

    Note: If the amend is for less, the tax calculations will display the amount of the tax decrease as a negative amount. Penalty and Interest will not be projected on the tax reduction. After the amended return has been processed, the information for the filing period will be updated in e-Services.
  12. Click the "Add" button next to Amend Reason. The Amend Comments/ Explanation screen will appear. 
  13. Select the reason you are amending the return from the drop-down menu.
  14. Enter an explanation on why the return has been changed.
  15. Click the "Ok" button once you have filled out the required information.

    Note: Some users will have a contact section if the contact name and phone number was not provided when creating the user profile. Click the "Review" button. Enter in your name and phone number, then click the "Ok" button.
  16. Click the  "Submit" button located on the bottom of the screen. 

    Note: 
     If you receive an error "Errors still exist on this document.  Please correct all errors before submitting the request."  review the return for red errors. Make the necessary changes, and then click the "Submit" button again.
  17. The return confirmation screen will appear after successfully submitting the return. The confirmation number as well as a summary of when the return was submitted will be contained on the page. 

    Note: You can print the confirmation page by clicking the "Printer Friendly View" or email the confirmation by clicking the "Email Me This Confirmation" button.
  18. Click the "Pay this Return" button if you wish to make an electronic payment in e-Services for this return.

    Note: The amount due on the return will automatically populate in the Payment Amount field. Answer the question in regards to whether or not these funds have been transferred from a foreign institution and fill out the remaining required fields before clicking submit. You will receive a separate confirmation for the payment.

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Step by step instructions for filing unfiled returns for October 2008 and earlier

  1. Access the Sales and Use Tax account.
  2. Click "File a Return" in the Account Actions menu.
  3. Select the link for period for which you want to file the return. It will list periods for the previous four years.
  4. Click the "Add Gross Receipts" button.

    Note: You may need to user the "Add A Record" link to create a line to record the gross receipts. A location number will have to be entered in the Location column. If you business has only one locations, enter 001.
  5. Enter the amount of all Minnesota sales (not including sales tax) in the Gross Receipts column for the first location. If there are multiple locations, fill in an amount for each location.
  6. Click the "OK" button when you have finished entering in the gross receipts amount.
  7. Click the "Add Return Detail" button.
  8. Click in the first field beneath the column heading Tax Type.
  9. Select the tax line from the drop-down menu you need to report on. Keep adding tax lines as needed. If there are multiple locations, make sure to add the location to the tax line.

    Note: If a line has been added in error, click the garbage can icon for that line to delete it. You will be asked to verify you want to delete the record.
  10. Enter the taxable amounts in the Amount column for each tax line applicable. For tax lines 210, 215 and 606, you will also need to enter an amount in the Tax Due column.

    Note: If a field is red in this table, it means that there is an issue. Hover your mouse over the red field to display an error message. Errors on this table are generally related to either a problem with the data in that filed or an amount in a related field.  For example if your Minneapolis sales amount is greater than your Hennepin Count sales amount, your error message will read "Error {Hennepin Cty < MPLS"

  11. Click "OK" when you are done entering your return detail. 

    Note:  A red error indicator will appear next to the "Edit Gross Receipts" button If the taxable sales reported on the Add Return Detail screen for the location is greater than the Gross Receipts amount entered for the same location.  In order to submit the return, you need to either increase the gross receipts or decrease the amount of taxable sales.  To return to the data entry screen for either section, click the button for that section.  When this problem is resolved, the Errors will clear. 

    Note: Some error messages do not always require changing the amounts.  If the amounts are inconsistent for a valid reason (for example, Minneapolis sales are greater than Hennepin County sales) select the check box on the top of the Sales Tax Detail screen acknowledging you are aware of the unusual amounts.

  12. The e-Services screen displays projected amounts for tax, penalty and interest as well as credits and payments will display. Click the "View Details" button to view details of the payments and credits applied for this filing period. For some taxpayers, a required estimate amount will also be shown.

    Note: Penalty and interest amounts shown are projected based on information available in e-Services and presumes you pay the same day. Actual penalty and interest will be assessed when the return is processed, and amounts due will be billed.  After the return has been processed, the amounts shown on the e-Services Periods tab will be updated.

    Note: There is a delay in posting payments (2-3 business days) which will impact the amounts shown on the Periods tab. 

  13. Click the "Submit" button located on the bottom of the screen.  

    Note: If you receive an error "Errors still exist on this document.  Please correct all errors before submitting the request."  review the return for red errors. 

  14. The return confirmation screen will appear after successfully submitting the return. The confirmation number as well as a summary of when the return was submitted will be contained on the page. 

    Note: You can print the confirmation page by clicking the "Printer Friendly View" or email the confirmation by clicking the "Email Me This Confirmation" button. Make the necessary changes, and then click the "Submit" button again.

  15. Click the "Pay this Return" button if you wish to make an electronic payment in e-Services for this return.

    Note: The amount due on the return will automatically populate in the Payment Amount field. Answer the question in regards to whether or not these funds have been transferred from a foreign institution and fill out the remaining required fields before clicking submit. You will receive a separate confirmation for the payment.

     

 

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Step by step instructions for filing an amended return for October 2008 and earlier

  1. Access the Sales and Use Tax account.
  2. Click "File a Return" in the Account Actions menu.
  3. Click the link for the filing  period for which you want to file the return.  It will list periods for the previous four years.
  4. Click the "Add Gross Receipts" button. 

    Note: You may need to user the "Add A Record" link to create a line to record the gross receipts. A location number will have to be entered in the Location column. If you business has only one locations, enter 001.
  5. Enter the amount of all Minnesota sales (not including sales tax) in the Gross Receipts column for each location..
  6. Click the "OK" button when you have filled out all the gross receipts for each location.
  7. Click the "Add Return Detail" button.
  8. Click in the first field beneath the column heading Tax Type.
  9. Select the tax line from the drop-down menu you need to report on. Keep adding tax lines as needed. Amended returns show correct amounts. When changing your return, make sure to include all tax lines that were reported on the original return even if there has not been a change to the tax amount. If there are multiple locations, make sure to add the location to the tax line.

    Note: If a line has been added in error, click the garbage can icon for that line to delete it. You will be asked to verify you want to delete the record.
  10. Enter the taxable amounts in the Amount column for each tax line applicable. The tax for each tax line will automatically calculate once the taxable amount has been entered and you tab off the field.. For tax lines 210, 215 and 606, you will also need to enter an amount in the Tax Due column.

    Note: If a field is red in this table, it means that there is an issue. Hover your mouse over the red field to display an error message. Errors on this table are generally related to either a problem with the data in that filed or an amount in a related field.  For example if your Minneapolis sales amount is greater than your Hennepin Count sales amount, your error message will read "Error {Hennepin Cty < MPLS"
  11. Click "OK" when you are done entering your return detail. 

    Note:
      A red error indicator will appear next to the "Edit Gross Receipts" button If the taxable sales reported on the Add Return Detail screen for the location is greater than the Gross Receipts amount entered for the same location.  In order to submit the return, you need to either increase the gross receipts or decrease the amount of taxable sales.  To return to the data entry screen for either section, click the button for that section.  When this problem is resolved, the Errors will clear. 

    Note: Some error messages do not always require changing the amounts.  If the amounts are inconsistent for a valid reason (for example, Minneapolis sales are greater than Hennepin County sales) select the check box on the top of the Sales Tax Detail screen acknowledging you are aware of the unusual amounts.
  12. The e-Services screen displays projected amounts for tax, penalty and interest as well as credits and payments will display. Click the "View Details" button to view details of the payments and credits applied for this filing period. For some taxpayers, a required estimate amount will also be shown.

    Note: Sales tax return information is not available in e-Services for filing periods prior to November 2008. Therefore, e-Services evaluates all returns for these earlier periods as original returns and estimates penalty and interest accordingly.  If an original return was previously filed, this return will be changed to an amended return during processing, and penalty and interest will adjust appropriately.  After the return has been processed, the amounts shown on the e-Services "Periods" tabs will be updated.
  13. Click  "Submit" button located on the bottom of the screen.  If you receive an error "Errors still exist on this document.  Please correct all errors before submitting the request."  review the return for red errors. 

    Note: Since e-Services is presuming this is an original return, the amend check box and date will not reflect this as an amended return.   If you print the return after it finishes processing, the amend check box and date will reflect that it is an amended return.
  14. The return confirmation screen will appear after successfully submitting the return. The confirmation number as well as a summary of when the return was submitted will be contained on the page. 
  15. Click the 'Pay this Return" button if you wish to make an electronic payment in e-Services for this return.

    Note: The amount due on the return will automatically populate in the Payment Amount field. Answer the question in regards to whether or not these funds have been transferred from a foreign institution and fill out the remaining required fields before clicking submit. You will receive a separate confirmation for the payment.

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How do I replace a Commissioner Filed Return?
If the return is for November 2008 and later, click the "View Return" link and click the "Change" button. Filing your original return will be similar to filing an amended return since the Department has already created a return. 

If the return is for an older period (October 2008 or earlier), click "File a Return" link in the Account Actions menu. Although the Department has already created a return, the amounts will not prepopulate on older returns.

The return that replaces a Commissioner Filed Return is an original return which means tax, penalty and interest totals will be projected in a manner similar to an original return.  The system will not include extended delinquency penalty in the projected penalty amount.  Actual penalty and interest will be assessed when the return is processed and amounts due will be billed. After the original return has been processed, the amounts shown on the e-Services "Periods" group tabs will be updated.

How do I add local tax and other tax lines to my return?
Additional local taxes and other tax lines must be added when filing the Sales and Use Tax return. 

  1. Once you are at the Return Detail screen, click in the last row in the tax detail table in the Tax Type column.

    Note: A drop-down menu will become active.
  2. Use the tax type drop-down box and select the local tax you wish to add.  If you are a single location filer, it will assume that you want to add this for location "001."  If you have multiple locations, type in the appropriate location number.

    Note: If you add a line in error, click the garbage can icon to delete the row. You will be asked to confirm or deny this action.
  3. Enter an amount in the local tax line you added.  During processing, the department will add this line to your registration for this location and it should appear on future returns.

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If I made a mistake on my return, can I change the return I just filed?
A return can be changed or withdrawn prior to the time of the nightly processing. 

  1. To see if it can be changed or withdrawn, click the Requests tab.  If the request status is "Pending," it can be changed or withdrawn.
  2. Click the link for the return if you wish to change or withdraw it. 
  3. Click the "Withdraw Request" link if you wish to withdraw the return entirely. 

    Note:  Withdrawing the return will not automatically withdraw any related payment request. You must withdraw the payment request separately.
  4. Click "Change" to open the return for editing.  Make the appropriate edits and click "Submit." Only the last return request submitted for the period will be processed during nightly processing.

If I made a mistake on my payment, can I change the payment I just requested?
A payment can't be changed but it can be withdrawn prior to the time of the nightly processing. 

  1. To see if it can be changed or withdrawn, click on the "Requests" tab.  If the request status is "Pending," it can be changed or withdrawn.
  2. Click the link for the payment if you wish to withdraw it. 
  3. Click the "Withdraw Request" link if you wish to withdraw the payment.  You will be asked to confirm this action.

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