Electronic Transactions

Measure

The percentage of taxpayer transactions in three key areas – returns, payments and refunds – that occur electronically each calendar year.  

How We Are Doing

On Track

Calendar year 2012  - Payments 69%, Returns 79%, Refunds 64% with  total electronic transactions  at 72%.

Goal  

85 percent of transactions  (80 % in 2013; 85% by 2015) 

Why This Is Important

This measure will indicate if our systems are aligned with changes in technology and meet taxpayer needs/expectations.

Providing taxpayers with easy and safe methods to complete required transactions electronically is associated with a variety of efficiencies (lower costs) for both taxpayers and DOR, including lower labor costs, reduced mailings, and increased accuracy.