The percentage of taxpayer transactions in three key areas – returns, payments and refunds – that occur electronically each calendar year.
How We Are Doing
Calendar year 2012 - Payments 69%, Returns 79%, Refunds 64% with total electronic transactions at 72%.
85 percent of transactions (80 % in 2013; 85% by 2015)
Why This Is Important
This measure will indicate if our systems are aligned with changes in technology and meet taxpayer needs/expectations.
Providing taxpayers with easy and safe methods to complete required transactions electronically is associated with a variety of efficiencies (lower costs) for both taxpayers and DOR, including lower labor costs, reduced mailings, and increased accuracy.