We will provide taxpayers with the information, education and services they need to voluntarily comply.
We will create operational efficiencies and design systems that align with changes in technology, secure taxpayer information, and meet taxpayer and employee needs and expectations.
We will continuously improve our ability to identify non-compliant taxpayers and bring them into compliance.
We will listen to our customers and incorporate feedback into the way we provide information and deliver services.
We will identify, develop and recommend changes to the tax laws that help make the tax system fair, simple, reliable, and competitive.
We will foster a productive, innovative and healthy work environment for all employees.
We will measure the cost and effectiveness of our activities, add value, and make improvements to achieve positive outcomes.
