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Last Updated: 10/11/2017

Taxpayer Rights

What we do

We respond to all requests for help. We listen to your problem, examine your situation, check department records and discuss your complaint with you. If you need a person to assist you, or if the department is being unresponsive, we can step in to help. Sometimes the help might be simply to connect you with the right person in the department's appropriate division.

The advocate helps:

  • ensure fair and consistent application of Minnesota tax law and department policies;
  • promote taxpayer issues and concerns to department policymakers and state legislators;
  • provide a fresh look at individual tax situations that have exhausted all other administrative avenues;
  • problem-solve and suggest options to taxpayer dilemmas;
  • negotiate to resolve impasses between the department and taxpayers;
  • provide an alternative to the standard lines of communications presently available to taxpayers within the department;
  • provide another access point to department information;
  • advocate for individual taxpayer concerns when "significant hardship" situations occur; and 
  • review collection actions regarding other government debt.

The advocate cannot:

  • change Minnesota tax law for individual situations;
  • interfere with normal processing systems unless a documented hardship situation exists;
  • change time limits for filing, payment or refunds;
  • act as legal counsel for individual situations; or
  • help you with your federal income tax or taxes you pay to other states (but we will give you names of people at those agencies who can help).