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Last Updated: 5/7/2012

Our Strategies


  • We will provide taxpayers with the information, education and services they need to voluntarily comply.
  • We will create operational efficiencies and design systems that align with changes in technology, secure taxpayer information, and meet taxpayer and employee needs and expectations.
  • We will continuously improve our ability to identify non-compliant taxpayers and bring them into compliance.
  • We will listen to our customers and incorporate feedback into the way we provide information and deliver services.
  • We will identify, develop and recommend changes to the tax laws that help make the tax system fair, simple, reliable, and  competitive.
  • We will foster a productive, innovative and healthy work environment for all employees.
  • We will measure the cost and effectiveness of our activities, add value, and make improvements to achieve positive outcomes.