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Last Updated: 7/16/2018

Frequently Asked Questions

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eServices > Help > Verification Codes

  • What if my code is not working? Back to top

    ​The verification codes are good for one-time use and expire after 15 minutes. Make sure you are typing the verification code in correctly.

    You can request a new code by selecting the Get New Code link on the login page.

    For additional troubleshooting, see I did not receive my email or text message.

  • Will I be charged for the text message? Back to top

    ​Your carrier’s standard messaging rates apply.

  • How long before my code expires? Back to top

    ​Codes expire after 15 minutes.

  • My code expired. What do I do? Back to top

    ​Click the Get New Code link.

  • Do I have to enter a verification code every time? Back to top

    ​Yes, unless you check the Remember This Computer box. Note: To remember your computer for Verification Code purposes, you will also need to accept persistent cookies in your web browser.

  • Can I change how I receive my codes? Back to top

    ​Yes, you can change this setting any time within your e-Services profile.